Shipping Policy

Free standard shipping for domestic and international orders within 10 – 15 business days.
The delivery time is confirmed once the order placed has been registered and accepted by Sudi.
The acceptance is communicated by email in the shortest time.

 

Return & Exchange Policy

 

Our quality check before packaging ensures that the product that you receive is of the best quality. However, in case of in transit damages or some defect in the product full refund of the amount spent is done.

 

You can get the refunds in your bank account within 10 working days. Our refund policy is simple and easy to understand.

 

Once you have paid after ordering, you can cancel anytime if you change your mind.

 

If the article received is not as per your need you can return it back to us. The amount paid can be adjusted by buying something else on our portal, or can request for refund.

 

Sudi guarantees the return of the amount paid and the liability is limited to that amount.

 

Items can also be returned if found defective. Returned items should be unused, should not be washed or soiled or tampered. All packing labels and manuals should be intact to get a refund.

 

Replacement will depend on the availability of the same product.

 

Combination sales items are taken as one and are replaceable whole and not in part.

 

We accept complimentary returns within 30 days of receipt if the item is unused and in original condition.

 

Any custom duty or charges will be payable by the customer only, if applicable in their country/area.
customer care

 

Returns, replacement and refunds are done for defects and damages.

 

All returns and replacements have to be done in the window of 14 days.

 

Breakage or damages while using the product is not covered for returns or refunds.

 

All accessories and packaging material should be intact and in the condition in which it was delivered.

 

All items on copper utensils are covered under the terms and conditions on the website.

 

Copper articles react to water and the same should be taken care of. You can see the video on our website for the details.

 

Items sold in combination can be exchanged/returned only in the said combination.

 

Refund is initiated once the returned items are received by us.

 

Net Banking/Credit/Debit card refund is done back to the same channel.

 

Online wallet balance is returned back to the online balance in the wallet.

 

No refund/return is done after the expiry of the 14 day return/refund window.

 

The return window starts after the goods have been delivered.

 

For any further assistance you can call our 24 hour customers service number or leave a message on live chat.